Shipping & Returns
Online products are also (simultaneously?!) available at our physical location in Ardrossan, AB.
We fulfill our online orders from the store. While you are “adding to cart” there is a chance someone is “adding to bag” at the store. Because of this we require one business day to confirm the availably of your purchase.
We strive to ensure our online inventory is updated at all times however, we cannot guarantee availability of products. If an item becomes unavailable you will be notified via email with your options or you will be refunded.
Shipping Policy
Free shipping on all orders $150 and more within Canada.
Flat rate shipping of $10 within Alberta for all orders under $150.
Online orders will be fulfilled within two business days of receiving your order. We will contact you via email, intheknow@unboutiqued.com, with information regarding your order or shipment.
Return Policy
Online Purchases - Shipped
Items may be returned within 14 days of the client receiving their order based on the postal tracking information.
You will receive a full refund on regular priced items, exchange or store credit for sale merchandise. Items that are more than 40% or more OFF the regular price are FINAL SALE. Jewelry, bodysuits, purses, hair accessories, bamboo by C'est Moi are FINAL SALE.
Items must be never worn, free of scent and/or animal hair, in the same condition as purchased with all tags on and the original packing slip receipt must be included.
Items returned in not the above state will be charged a 25% restocking fee.
Returns must have a valid return authorization (RA). The RA is provided by us when you initiate the return process.
Items can be returned by mail or in store.
The cost of shipping is the responsibility of the client and there are no refunds on shipping. UnBoutiqued is not responsible for lost packages for the process of returning.
Online Purchases – In-Store Pickup
For purchases picked up in store, the return must be made within 20 days of the order date regardless of the pickup date.
You will receive a full refund on regular priced items, exchange or store credit for sale merchandise. Items that are more than 40% or more OFF the regular price are FINAL SALE. Jewelry, bodysuits, purses, hair accessories, bamboo by C'est Moi are FINAL SALE.
In-Store Purchases
Items may be returned within 14 days from the date of purchase. You will receive a full refund on regular priced items, exchange or store credit for sale merchandise. Items that are more than 40% or more OFF the regular price are FINAL SALE. Jewelry, bodysuits, purses, hair accessories, bamboo by C'est Moi are FINAL SALE.
Exchanges
Return Process for Online Purchases
You can return online purchases in store or mailing the return directly to us.
To Return Items byMail
Email intheknow@unboutiqued.com with:
We will then email you an RA (Return Authorization) number.
Please write the RA number on the front of the package.
Our mailing address is:
UnBoutiqued Ltd.
22137 Township Road 530
Ardrossan, AB
T8E 2H9
The return parcel must be postmarked within 14 days of receiving the order based on the postal tracking information. We do not need to receive the returns within the 14 days return window.
The cost of shipping is the responsibility of the client and there are no refunds on shipping. UnBoutiqued is not responsible for lost packages for the process of returning. Original shipping charges on orders will not be refunded.
To Return Items In-Store
Bring your return to our store along with the paperwork received in your shipment within 14 days of receiving the order based on the postal tracking information.
We will inspect and process your return. Items must be never worn, free of scent and/or animal hair, in the same condition as purchased with all tags on.
You will be provided with paperwork that outlines your return, refund and/or store credit. Original form of payment is required.
Original shipping charges on orders will not be refunded.
In Store Purchases
For purchases made in store, you have 14 days if you have a change of heart.
We will inspect and process your return. Items must be never worn, free of scent and/or animal hair, in the same condition as purchased with all tags on.
You will receive a full refund on regular priced items, exchange or store credit for sale merchandise. Items that are more than 40% or more OFF the regular price are FINAL SALE. Jewelry, bodysuits, purses, hair accessories, bamboo by C'est Moi are FINAL SALE.
You will be provided with paperwork that outlines your return, refund and/or store credit. Original form of payment is required.
Items that been marked as a gift, will be exchange or store credit based upon the agreed date at the time of purchase. Items that are considered FINAL SALE will still be so regardless of if it is a gift.
